Fix Shopify This Store Can't Accept Payments Error

Are you encountering the frustrating “This store can’t accept payments right now” message when trying to process payments on your Shopify store? Don’t worry, you’re not alone. This common issue can occur for various reasons, but fortunately, there are several solutions available. In this comprehensive guide, we’ll explore the causes of this error and provide step-by-step instructions to get your store back on track.

Understanding the Payment Error

Why Does This Error Occur?

The “This store can’t accept payments right now” error can be triggered by several factors:

Payment method issues
Account verification problems
Technical glitches
Temporary holds on your account

Understanding the root cause is crucial for implementing the right solution. Let’s dive deeper into each of these potential issues and their resolutions.

Impact on Your Business

This error can significantly impact your online store’s performance:

Lost sales due to customers unable to complete purchases
Decreased customer trust and potential reputation damage
Missed revenue opportunities during high-traffic periods

Addressing this issue promptly is essential to maintain a smooth shopping experience for your customers and protect your bottom line.

Common Causes and Solutions

Payment Method Issues

Unsupported Payment Types

One of the most common reasons for payment errors is using unsupported payment methods. Shopify has specific requirements for acceptable payment types:

Full credit cards issued by banks with a line of credit are supported
PayPal (for stores outside the United States) is accepted
Debit cards with credit card capabilities are not supported
Prepaid credit cards are not compatible

Solution: Ensure you’re using a supported payment method. If you’re unsure, contact your bank or try an alternative payment option.

Insufficient Funds

Sometimes, the error occurs due to insufficient funds in the account associated with the payment method.

Solution: Double-check your account balance and ensure sufficient funds are available for the transaction.

“Do Not Honor” Error Code

Banks may occasionally decline transactions for security reasons, resulting in a “do not honor” error code.

Solution: Contact your bank to understand why the transaction was declined and resolve any security concerns they may have.

Account Verification Problems

Identity Verification

Shopify may require additional identity verification to ensure the security of transactions on your store.

Solution: Upload your driver’s license or other requested identification documents through your Shopify admin panel. Verification typically takes 1-3 business days.

Business Credential Verification

In some cases, Shopify may need to verify your business credentials before allowing payments.

Solution: Provide any requested business documentation promptly. If unsure about the required documents, contact Shopify support for guidance.

Technical Glitches

IP Lock

Multiple failed payment attempts can result in a temporary IP lock on your account.

Solution: Wait for 24 hours before attempting another payment. Each new attempt during the lock period resets the 24-hour timer.

Checkout Disabled

If you’re on a trial or paused plan, the checkout process may be disabled.

Solution: Go to Settings > Billing in your Shopify admin and select a paid plan to enable the checkout process.

Temporary Account Holds

Account Under Review

Shopify may place a temporary hold on your account for security reasons or during routine checks.

Solution: Wait for the review process to complete. If it takes longer than expected, contact Shopify support for an update on your account status.

Best Practices to Avoid Payment Issues

Regular Account Maintenance

Keep Information Updated

Regularly update your store’s information, including banking details and business credentials, to prevent verification-related issues.

Monitor Account Notifications

Stay vigilant for any notifications from Shopify regarding your account status or required actions.

Diversify Payment Options

Enable Multiple Payment Providers

Consider enabling secondary payment providers in your Shopify settings to provide alternative options for customers.

Offer Popular Payment Methods

Include widely-used payment methods like PayPal or Apple Pay to cater to a broader customer base.

Maintain Open Communication

Prompt Customer Support

If customers report payment issues, address them quickly and provide alternative payment options if necessary.

Stay in Touch with Shopify Support

For persistent issues, don’t hesitate to reach out to Shopify support. They can provide specific guidance based on your account’s status.

Troubleshooting Steps

Step 1: Verify Account Status

Log in to your Shopify admin panel
Check for any alerts or notifications regarding your account status
Ensure your subscription is active and not on a trial or paused plan

Step 2: Review Payment Settings

Navigate to Settings > Payments
Confirm that your primary payment provider is properly set up
Enable alternative payment methods if possible

Step 3: Test the Checkout Process

Place a test order using Shopify’s bogus gateway
If the test is successful, try a real transaction with a supported payment method
Monitor for any error messages during the checkout process

Step 4: Contact Support

If the issue persists after following these steps, it’s time to reach out to Shopify support:

Visit the Shopify Help Center
Log in to your account to create a support request
Provide detailed information about the error and steps you’ve already taken

Remember, while community forums can offer helpful advice, account-specific issues are best addressed through official Shopify support channels.

By following these guidelines and maintaining open communication with Shopify, you’ll be well-equipped to resolve payment issues and keep your online store running smoothly. Don’t let payment errors hinder your business growth – take proactive steps to ensure a seamless checkout experience for your customers.